Frequently Asked Questions

• Does my Simucase membership auto-renew?

  For your convenience, annual and semester memberships automatically renew on your membership expiration date for the same term as your previous membership. You will receive an email notice approximately 30 days prior to renewal as a reminder of the upcoming charge, allowing you the opportunity to turn off your auto-renewal. Please ensure your account email address stays up-to-date to receive this notification.

  If you wish to turn off your auto-renewal in advance, visit your account settings or contact our customer service team through the "Contact Us page" or by phone at 855-747-9547.

• Are there free trials of Simucase?
  If you're interested in trying Simucase for your program, contact help@simucase.com.
• What are the benefits of Simucase in a university program?
  Faculty members using Simucase say that it is a cost-effective tool to build students’ confidence. It allows students to practice skills on difficult cases with no risk to clients. Read more of our faculty testimonials.
• Is there special equipment I need to implement Simucase?
  No! All you need is a high-speed, broadband internet connection (wired preferred) and a web browser like Chrome or Safari with audio and video; javascript and cookies should be enabled. Visit our browser test for more information.
• Where does Simucase content come from?
  Simucase content is provided by families and clinicians from a variety of hospitals, schools, and clinics across the United States. Each simulation is created from an actual client and submitted by a practicing clinician.
• How do universities typically purchase Simucase?
  Over half of the universities using Simucase purchase memberships for their students via a built-in lab or technology fee. These memberships are purchased with a PO or credit card. Other times, Simucase is assigned like a textbook for a particular class and students purchase their own memberships. Simucase may also be sold via a bookstore. Please contact us for a quote or if you have additional questions.